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	<title>Bored Kitty &#187; Business</title>
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	<description>No Catnip, No Cheese-  a collaborative train of thought..   sometimes it derails.. look-out.</description>
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		<title>Call Center Attrition</title>
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		<pubDate>Thu, 12 Sep 2013 17:05:30 +0000</pubDate>
		<dc:creator>Shannon Sargent</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Leadership]]></category>

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		<description><![CDATA[Call Center attrition may not seem to have a high impact on the bottom line of a company, but there are a lot of unconsidered hidden costs involved in employee turnover. If you have a full time trainer it may seem as though cycling through staff represents normalcy in a Call Center environment. Start to [...]]]></description>
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